Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you use our services, we collect information you voluntarily provide:

• Contact Information: Name, email address, phone number, business name
• Quote Requests: Service selections, project details, budget preferences
• Communication Data: Messages sent via contact forms, SMS, or email
• Payment Information: Billing details processed securely through Stripe (we never store credit card numbers)

1.2 Automatically Collected Information

We automatically collect certain technical information when you visit our website:

• Usage Data: Pages visited, time spent, click patterns
• Device Information: Browser type, operating system, IP address
• Cookies: Small files that help us improve your experience (see Section 3)

2. How We Use Your Information

We use your information only for legitimate business purposes:

• Service Delivery: To provide web design, automation, and AI services
• Communication: To respond to inquiries, send quotes, and provide support
• Billing: To process payments and manage subscriptions
• Improvement: To analyze website performance and enhance user experience
• Legal Compliance: To comply with applicable laws and regulations

We will never: Sell your data, spam you with unwanted emails, or share your information with third parties for their marketing purposes.

3. Cookies and Tracking Technologies

We use cookies to improve your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality (cannot be disabled)
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

4. Third-Party Services

We use trusted third-party services to operate our business. These partners have their own privacy policies:

• Stripe: Payment processing (PCI-DSS compliant)
• Resend: Email delivery service
• Neon Database: Secure data storage
• Vercel: Website hosting and infrastructure

These services only receive the minimum data necessary to perform their functions.

5. Data Security

We take data security seriously and implement industry-standard measures to protect your information:

• Encryption: All data transmitted is encrypted using SSL/TLS protocols
• Secure Storage: Data is stored in encrypted databases with access controls
• Regular Audits: We regularly review and update our security practices
• Limited Access: Only authorized personnel can access customer data

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

6. Data Retention

We retain your personal information only as long as necessary:

• Active Customers: Data retained for the duration of your subscription plus 7 years for tax/legal purposes
• Quote Requests: Stored for 2 years unless you request deletion
• Contact Form Submissions: Retained for 1 year or until you request deletion
• Marketing Communications: Retained until you unsubscribe

After the retention period, we securely delete or anonymize your data.

7. Your Rights (GDPR Compliance)

If you are located in the European Economic Area (EEA), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Opt out of certain data processing activities
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at hello@gowebautomations.com. We will respond within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we don't sell data)
• Right to Non-Discrimination: Equal service regardless of privacy choices

To submit a request, email us at hello@gowebautomations.comor text us at (413) 531-8531. We may need to verify your identity before processing your request.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to active customers
• Displaying a notice on our website

Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

Questions about this Privacy Policy? We're here to help: